Survey Sampling International, LLC (“SSI”) is a global provider of sampling solutions for survey research, providing clients with access to consumer and business-to-business respondents via internet, telephone (both fixed/landline and wireless/mobile), postal, and multi-mode methodologies. SSI also offers value-added services including data processing, data collection, offline data analysis, consulting, programming and hosting services. SSI serves a vast array of for-profit and not-for profit businesses, universities, and governmental agencies and departments.
SSI complies with the United States (“US”) - European Union (“EU”) Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal data from EU member countries. SSI has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, and to view SSI’s certification page, please visit http://www.export.gov/safeharbor/.
(i) Members of SSI’s panels and subpanels, including, without limitation, SurveySpot Research Panel, Opinion Outpost Research Panel, OpinionWorld Research Panel, Choozz Research Panel, and Your Voice Research Panel (individually each a “Panel” and collectively “Panels”);
(ii) Non-Panel members participating in Surveys;
(iii) Any individual who visits a Panel website(s); and
(iv) Any individual who discloses or provides Personal Information to SSI (except for Personal Information disclosed or provided in connection with http://www.surveysampling.com/).
2.Types of Information Collected; Collection Process; Data Storage.
SSI collects Information through fair and lawful means.
SSI collects Personal Information and Demographic Information from Panel members during and after registration for membership with a Panel. The collection of Personal Information and Demographic Information after registration for membership with a Panel occurs in various ways, including, without limitation, during participation in a Survey. The disclosure of Information by Panel members is voluntary.
SSI collects Personal Information and Demographic Information from non-Panel members prior to and during participation in a Survey. The disclosure of Information by non-Panel members is voluntary. SSI retains Personal Information collected by SSI from non-Panel members to fulfill incentives and rewards and to improve user experience.
SSI may obtain Personal Information and Demographic Information of prospective Survey respondents or Panel members from vendors or partners. Prior to obtaining Personal Information from a vendor or partner, SSI requires written assurances that: (i) the data subjects have consented to have their Personal Information listed or compiled by the vendor or partner; and (ii) the vendor or partner has the right to disclose the Personal Information to SSI and to allow SSI to use the Personal Information for the specific purpose(s) for which it was disclosed by the vendor or partner.
SSI may collect the Internet Protocol Address (the "IP Address") that is publicly available on your computer. The IP Address is not collected for the purpose of tracking or monitoring online activity. SSI collects, uses, maintains, secures, and discloses IP Addresses in accordance with Applicable Laws and Codes.
Survey Data is collected from Panel members and non-Panel members during Survey participation.
ALL INFORMATION COLLECTED OR RECEIVED BY SSI IS STORED IN THE US. BY JOINING A PANEL, PARTICIPATING IN A SURVEY, OR OTHERWISE DISCLOSING INFORMATION TO SSI, YOU HEREBY EXPLICITLY CONSENT TO SSI’S COLLECTION AND STORAGE OF YOUR INFORMATION IN THE US AND THE COLLECTION PROCESSES SET FORTH IN THIS SECTION 2.
Where applicable and if you choose to use SSI’s Tell-A-Friend referral program, you will need to provide the first and last name and email address for your friend. SSI will send a one-time email inviting your friend to join a Panel. By using SSI’s Tell-A-Friend referral program, you acknowledge and agree you have the right and permission to disclose your friend’s Personal Information to SSI and you are initiating the email invitation to your friend voluntarily.
4.Uses of Information.
SSI does not use Information for direct marketing or advertising purposes. All Information collected by SSI is collected in furtherance of, or in connection with, legitimate market research. SSI does not collect any Information under the guise of research for any non-research purpose.
SSI may contact you to participate in Surveys in one of several ways, including, without limitation, email Survey invitations, “push” notifications or SMS text messages, or via telephone. By disclosing your email address you hereby expressly consent to receive email communications, including, without limitation, Survey invitations, promotion or incentive information, and notices required hereunder, from SSI and/or any Subcontractor (as defined herein). SSI does not send unsolicited commercial emails. SSI will only contact you for Survey participation via “push” notifications or SMS text messages and/or via telephone if you expressly agree to receive such communication(s).
Survey Data is used for legitimate scientifically based market research purposes. Survey Data helps organizations research opinions and attitudes about products and services. Generally, SSI provides Survey Data to clients in aggregate form, which does not permit the client or any other party or person to identify individual respondents.
SSI may disclose Demographic Information to third parties in either single or aggregate summary form. Singular summary includes providing Demographic Information about a person to a third party without specifically identifying the person to the third party. For example, this summary does not contain personal information such as a name or e-mail address, nor does the combination of Demographic Information make it possible to identify the person. Aggregate summary includes providing Demographic Information about a group of persons without specifically identifying any person within the group.
If you attempt to access a Panel website by clicking the “Sign in Using Facebook” button and you are not currently a member of a Panel, you will first be asked to enter your Facebook login details and will be given the option to register and join the applicable Panel. Once you are registered with the Panel and connect with Facebook, you will be able to automatically post your recent activity using Facebook’s features. You can edit privacy settings for the reviews that appear on Facebook, or disconnect this service, by visiting the Facebook Application Settings page.
BY JOINING A PANEL, PARTICIPATING IN A SURVEY, OR OTHERWISE DISCLOSING INFORMATION TO SSI, YOU HEREBY EXPRESSLY CONSENT TO THE USES OF INFORMATION AS SET FORTH IN THIS SECTION 4.
5.Onward Transfers and Disclosures of Personal Information; Collection of Personal Information by Clients.
SSI shall not transfer or disclose Personal Information to any third party without the prior written consent of the data subject, except as follows:
(i) As required pursuant to Applicable Laws and Codes; or a valid court or governmental order or subpoena.
(ii) To protect the safety of an individual or to protect SSI’s rights and/or property.
(iii) Between various Panels if an individual signs up for more than one Panel.
(v) To authorized agents, consultants, vendors, and subcontractors of SSI, and/or of SSI’s clients, who are providing services to SSI and/or SSI’s client, including, without limitation, data append services, data validation services, and incentive fulfillment and sweepstakes related services (individually a “Subcontractor” and collectively the “Subcontractors”). Prior to disclosing Personal Information to a Subcontractor, SSI requires the Subcontractor to enter into a written agreement restricting the Subcontractor’s use of Personal Information for only the purpose of providing services to SSI and/or SSI’s client and requiring the Subcontractor to ensure the security and confidentiality of the Personal Information.
(vi) To a client for limited market research related uses including modeling, Survey validation, data append, or database segmentation. Prior to disclosing Personal Information to a client, SSI requires the client to enter into a written agreement restricting the client’s use of Personal Information for only a market research related use and requiring the client to ensure the security and confidentiality of the Personal Information.
SSI may allow a client to collect Personal Information from Survey respondents; however, disclosure of Personal Information by respondents is strictly voluntary and, prior to the collection of Personal Information by the client, SSI requires the client to enter into a written agreement restricting the client’s use of Personal Information for only a market research related use and requiring the client to ensure the security and confidentiality of the Personal Information.
BY JOINING A PANEL, PARTICIPATING IN A SURVEY, OR OTHERWISE DISCLOSING PERSONAL INFORMATION TO SSI, YOU HEREBY EXPRESSLY CONSENT TO THE TRANSFERS AND DISCLOSURES SET FORTH IN THIS SECTION 5.
SSI maintains reasonable technical, administrative, and physical safeguards to protect and secure Information. SSI reviews, monitors, and evaluates its privacy practices and protection systems on a regular basis. Sensitive Personal Information (e.g. credit card number(s), social security number, national ID, etc.) submitted via an online registration or web form, SSI uses reasonable encryption methods (e.g. secure socket layer technology, etc.) to protect and secure the sensitive Personal Information. Notwithstanding the foregoing, you acknowledge and agree that transmissions over the Internet are never one hundred percent (100%) secure or error free and SSI does not and cannot guarantee the security of online transmissions.
7.Cookies; Online Ad Exposure Programs; Log Files; Clear GIFS.
(i) SSI Cookies. Cookies are small text files or other forms of data which are stored on a computer by a website that assign a numerical user ID and stores certain information about the internet browsing activity of the user of a computer. SSI uses session and persistent cookies to make it easier for you to navigate SSI’s websites, to provide a better experience for Survey participants, and for quality control and validation purposes. Session cookies expire when you close your browser. Persistent cookies remain on your computer, indefinitely, until deleted. Personal Information is not stored or collected in the cookies used by SSI. You may disable and/or delete cookies via your browser and/or plug-in settings; however, this may: (1) decrease the functionality of the websites you visit; (2) limit your ability to use and view SSI’s web sites; and (3) limit your participation in Surveys.
B. Online Ad Exposure Programs. SSI may send you Surveys related to advertisements you see online. The intent is to help advertisers understand what their ads communicate to internet users. Online ad exposure programs include: (i) a locally stored object (“LSO”), which can identify tags contained in on-line advertisements, being dropped onto a person’s Web browser; (ii) when the person views a Web page containing an online ad that has been tagged, the tag reads the LSO and provides SSI’s client with a unique identification number that does not personally identify the person; and (iii) SSI’s client supplies SSI with the identification number and requests that SSI provide the person associated with, or connected to, the identification number, a Survey related to the advertisement.
Certain Web pages or Web-based advertisements that you view may be tracked by SSI’s client and/or its subcontractors or vendors and in connection with the tracking certain tracking data may be collected by SSI’s client and/or its subcontractors or vendors. No Personal Information should be collected in connection with online ad exposure programs.
Participation is strictly voluntary and subject to the individual consenting to participate in the online tracking program. SSI is not responsible for third party applications, technologies, or tracking cookies or for the information or data collected or used in connection with the applications, technologies, or cookies.
If you need assistance, have any questions, or wish to opt-out of participation in SSI’s Online Ad Exposure Programs, please contact us at email@example.com with the following subject line: “Online Ad Exposure Program.” Additionally, a Panel member can opt-out of SSI’s Online Ad Effectiveness Programs by opting-out through the preference/settings section for the Panel member’s account.
C. Log Files. SSI’s websites automatically gather certain information and store this information in log files. This gathered information includes data available from a user’s web browser, including, without limitation, IP Address, browser type, internet service provider, referring/exiting pages, operating system, date/time stamp, and click stream data.
D. Clear GIFs. Clear GIFs are embedded invisibly on Web pages and are about the size of the period at the end of a sentence. SSI may permit certain third party suppliers to set clear GIFs on the Panel referrals obtained through their websites. In addition, we may use clear GIFs in our HTML-based e-mails to let us know which e-mails recipients have opened. These GIFs allow us to gauge the effectiveness of certain communications, panel recruitment efforts and the effectiveness of our panelist outreach campaigns. No personal information is contained in clear GIFs.
8.Digital Fingerprinting; Data Validation.
If SSI discovers or learns of any illegal or unethical conduct in connection with the use of the Technology, or that the Technology is being used in a manner inconsistent with the statements and/or disclosures made by SSI, SSI shall use reasonable efforts to restrict, limit, or prohibit the illegal or unethical conduct and to ensure the proper use and administration of the Technology.
B. Data Validation. From time-to-time, SSI may engage a third party or third parties to validate Panel and non-Panel members. The purpose of the data validation is to assist SSI’s clients in ensuring the integrity of Survey results. For Panel members, validation may occur during and/or after registration with a Panel, including, without limitation, prior to, during, or after participation in a Survey. For non-Panel members, validation may occur prior to, during, or after participation in a Survey. The data validation process involves: (i) SSI disclosing or transferring Personal Information to a Subcontractor, (ii) the Subcontractor performing validation services, and (iii) the Subcontractor returning the Personal Information to SSI with any updates or corrections and, if applicable, with a validation score. SSI reserves the right to reject, deny, or terminate Panel membership, or to deny or reject Survey participation, if Personal Information is not validated to SSI’s satisfaction.
9.Children’s Privacy Protection.
10.Third Party Links.
SSI may provide you with the ability to voluntarily link or connect to websites maintained and/or operated by third parties (“Third Party Websites”). SSI does not endorse, and is not responsible for,: (i) the Third Party Websites and the policies and practices in connection with the Third Party Websites; or (ii) the products, services, surveys, and/or opportunities advertised, offered, and/or sold by, through or in connection with the Third Party Websites (“Third Party Content”). SSI does not make any representations or warranties regarding the Third Party Websites and/or the Third Party Content. Please carefully review all policies and the terms and conditions, applicable to the Third Party Websites and Third Party Content.
11.Rights Pertaining to Personal Information.
A. Access to Personal Information; Updating Personal Information. You may access your Personal Information in order to review, correct, or delete Personal Information by: (i) accessing your membership account and following the instructions contained therein; or (ii) sending an email request to firstname.lastname@example.org. When contacting SSI via email, please include your first and last name and your specific request. SSI shall respond to requests for access to Personal Information within thirty (30) days of receipt of a request.
SSI promptly processes all “opt-out” requests; however, you may continue to receive communications and/or Survey invitations from SSI for a few days following SSI’s receipt of your “opt-out” request. If you opt-out, SSI will retain your Personal Information in SSI’s unsubscribe database to ensure compliance with your “opt-out” request.
12.Enforcement; Safe Harbor Dispute Resolution.
A. Questions or Complaints Generally.
via regular mail, postage prepaid, addressed to: or via email to: email@example.com
Survey Sampling International, LLC
6 Research Drive
Shelton, Connecticut 06484
Attn: Legal Department
When contacting SSI via regular mail or email, please include your first and last name and specific information regarding your question or complaint.
B. Privacy Complaints by Citizens of EU Member Countries
Pursuant to the Safe Harbor Principles, SSI has further committed to refer unresolved privacy complaints from Citizens of EU member countries to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus, Inc. If a citizen of an EU member country does not receive timely acknowledgment of his or her complaint from SSI or if such complaint is not satisfactorily addressed by SSI, he or she may contact:
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203 USA
NOTE: THE DISPUTE RESOLUTION PROCEDURE DESCRIBED IN SECTION 12.B. IS ONLY AVAILABLE FOR CITIZENS OF EU MEMBER COUNTRIES.
Last Updated: November 18, 2011